Explore these FAQs, contact information, and links to find answers to all your questions.

Top Winter FAQs

Don't see your question? Click here for all Winter FAQs.

Contact - General Questions

During business hours
(9am - 5pm daily):

Call 888-DEEP-SNO

Text 307-733-2292

Outside business hours:

Email info@jacksonhole.com

Additional Contact Information

EMERGENCY?


Call Ski Patrol

Hours

Lifts

Aerial Tram 9am - 3:30pm Moose Creek 9am - 2:30pm
Apres Vous 9am - 4pm* Sublette 9:15am - 3:40pm
Bridger Gondola 9am - 4pm Sweetwater 9am - 4pm*
Casper 9am - 4pm Teewinot 9am - 4pm*
Eagle's Rest 9am - 4pm Teton 9am - 4pm
Granite Ridge Tow 9am - 2pm Thunder 9:15am - 3:40pm
Marmot 9:15am - 4pm Union Pass 9am - 4pm

(conditions and avalanche mitigation permitting)

* Saturdays, Sundays & Holidays: Apres Vous, Teewinot, and Sweetwater Gondola to mid-station open at 8:30am.

Dining

Piste Mountain Bistro Open 5:30pm - 8:30pm
Off-Piste Market Open 9am - 8pm Closes (5pm Fri. & Sat.)
RPK3 Open 11:30am - 6pm
Casper Restaurant Opens Dec. 2024 10:30am - 3pm
Rendezvous Alpine Kitchen Dec. 16 - March 22 11am - 3pm
Café 6311 Opens Nov. 24 None
General Store Open 8am - 5pm Daily
Corbet's Cabin Open 9am - 5pm

Retail

Teton Village Sports Open Daily 9am-5pm
JH Sports Open Daily 9am - 6pm
Hoback Sports Open Daily 9am - 7pm
Hole in the Wall Open Daily 9am - 6pm
JH Resort Store Open 10am -7pm
Rodeo Open Daily 10am - 6pm
First-timer winter area map
1
Jackson Hole Mountain Resort
2
Teton Village
3
Town of Jackson
4
Jackson Hole Airport
5
Snow King
6
Grand Teton National Park
7
Yellowstone National Park

Insider Tips

Make sure you're ready for your day on the mountain:

Insiders Guide

An all-encompassing guide to fun in the Tetons:

First Timers Guide

Plan the perfect family ski vacation with information on family activities, pre-arrival tips and more:

Family Ski Vacations

Stay informed with the most current resort insider information before, during, and after your visit with the JH Insider app.

JH Insider App

Pre-Season Savings

Save up to 30% on lift tickets

Purchase your tickets by September 30 to save up to 30% with our new Flex 5 Ticket or save up to 25% during the Early Bird Lift Ticket Sale. To improve guests’ experiences on the mountain and throughout the resort, we will continue to limit the sale of daily tickets, so book early to secure your spot at the best price and availability.

On sale August 1 at 8am.
Learn More

How to ski if full-day tickets are sold out

1. Purchase a half-day lift ticket (12-4 PM).

Select "1/2 Day" in the Number of Days dropdown box on the online store to see availability.

half-day selection in calendar

Buy Lift Tickets

Please note: half-day lift tickets may also sell out.  

2. Sign up for a ski or snowboard lesson. 

Please call 877-482-1466 and have your order number confirming your lesson purchase ready when calling, to secure lift tickets for sold-out dates.

Explore Lessons

Please note: lessons may also sell out.  

3. Change the dates or duration you are looking to ski. 

It is possible that only some of your desired days are sold out. Changing the start date or the number of ski days may allow you to reserve some of your dates.

Refund Policies

We're sad to see your plans fall through and hope you're able to make it out for an amazing experience with us at another time. Please review our refund policies at the links below.

Winter Refund Policies

Summer Refund Policies

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