Summer Refund Policies

24+ hours notice prior to reservation: 100% refund

Less than 24 hours notice prior to reservation: 50% refund

If JHMR cancels your experience for any reason (weather most common!), we will do our best to reschedule you for a time that is convenient for you. If that is not possible, you will receive a full refund.

Please call our Mountain Sports School at 877-590-2490 for any cancellations.

24+ hours notice prior to reservation: 100% refund

Less than 24 hours notice prior to reservation: 50% refund

Please call our Mountain Sports School at 877-590-2490 for any cancellations.

24+ hours notice prior to scheduled camp time: 100% refund

Less than 24 hours notice prior to scheduled camp time: No refund

Please call 307-739-2649 for any cancellations.

Refunds are issued when injury restricts biking for a minimum of 1 month of the season. In such cases a refund will be issued only after the pass is turned in with an original medical note signed by a physician, stating the expected length of recovery. The amount of refund will be pro-rated based upon date, less an administrative fee.

A request for a refund must be received by the Ticket Office within 30 days of the injury or by the last day of the season. Documents can be emailed to seasonpass@jacksonhole.com, or mailed to Ticketing Services, Jackson Hole Mountain Resort, P.O. Box 290, Teton Village, WY 83025. For additional information, please email seasonpass@jacksonhole.com or call 877-482-1466

24+ hours notice prior to reservation: 100% refund

Less than 24 hours notice prior to reservation: No refund

Please call 307-739-2649 for any cancellations.