Question 1

Is there a possibility that passes may sell out?

Accepted Answer

Yes, season passes sold online have limited availability and may sell out at any time. Pricing and products are subject to change. There is no waitlist.

Question 2

I purchased a 2025-26 season pass; do I now need to make a reservation?

Accepted Answer

Anyone who has purchased any winter 2025-26 JHMR Season Pass will have full mountain access without limitations per the terms under which their pass was purchased. Reservations are NOT required for Jackson Hole Mountain Resort passholders. Reservations ARE required for Ikon and Mountain Collective passholders.

Question 3

What are the blackout dates if I purchased a Bypass?

Accepted Answer

If you purchased a Grand ByPass, 10-Day ByPass, 5-Day ByPass or Midweek Bypass, the following dates are blacked out:Dec. 26-31, 2025 Jan. 17-18, 2026 Feb. 14-15, 2026

Question 4

Do you offer refunds?

Accepted Answer

New Season Pass Protection Policy for the 2025-26 season. Learn More.

Question 5

I have an NSAA Gold Pass, do I need to make a reservation?

Accepted Answer

NSAA Gold Pass holders are not required to make a reservation and can proceed directly to lifts.

Question 6

Where is the Season Pass Office located and what are their hours?

Accepted Answer

Location:The office is located in the Aerial Tram building to the right of the Clock Tower.Hours:9am - 5pm daily

Question 7

How do I redeem my JHMR buddy passes?

Accepted Answer

Follow these steps to purchase a buddy pass: 	(1) Passholder logs in to their JH Insider account. 	(2) Access the "My Vouchers" tab under "My Account." 	(3) Click the "email" button next to the available buddy pass voucher. 	(4) Enter the email of the person that will be using the buddy pass and click "send." 	(5) The person using the buddy pass will receive an email containing a button to redeem their discounted ticket online. Alternatively, provide the voucher number to the person who will be using the buddy ticket and have them enter their voucher number at https://shop.jacksonhole.com/redeemvoucher and complete their discounted purchase. The following dates are blacked out for buddy passes:Dec. 26-31, 2025 Jan. 17-18, 2026 Feb. 14-15, 2026

Question 8

What mountain collective benefits do I receive as a JHMR Peak or Grand/Grand ByPass passholder?

Accepted Answer

Grand ByPass, Grand Pass and Peak Pass purchasers can purchase unlimited 50% off 1-day in-resort rate lift tickets at our Mountain Collective Partner locations. Discounted lift tickets are for the passholder only and are nontransferable.  Only 1 ticket may be purchased per day. The 50% off lift ticket at Mountain Collective partner resorts are based on the single day rate and the age group of the pass holder. View current list of Mountain Collective resorts at mountaincollective.com.

Question 9

How do Peak Pass passholders register for their Gondola Early Up?

Accepted Answer

1. Log into your account2. Click "My Vouchers"3. Click "Redeem" next to the early up voucher4. Select your desired date and check out. *There are daily capacity limits and blackout dates apply. Friend's lift ticket not included.

Question 10

Is there a waitlist for sold out passes?

Accepted Answer

No. Season passes have limited availability and will not go back on sale once sold out. There is no waitlist.

Question 11

What are the benefits of each pass?

Accepted Answer

Compare pass benefits here: www.jacksonhole.com/season-pass.

Question 12

What if I have additional questions?

Accepted Answer

View our full list of Season Pass FAQs here: www.jacksonhole.com/pass-faq. For additional questions regarding your season pass, please email us at seasonpass@jacksonhole.com or call us at 855-869-3488 or use our chat bubble at the bottom of the screen.

Season Passes

Pricing by age:

Season Pass Benefits Comparison

Additional Info

Details

Pass Office Hours

Mountain Sports School Winter 2025-26

Season Passes FAQs