Information on the J Card
Jackson Hole Mountain Resort utilizes hands-free, gate access systems to the lifts (sometimes called RFID). Benefits to our guests are faster, smoother access, more time on the slopes, convenient reload options and no more hassle with paper lift tickets. To access lifts all guests will require a J Card, a credit card sized lift ticket with smart card technology. J Cards are available for purchase for a one-time fee ($5) online or at the ticket window at time of ticket purchase. J Cards are reusable time after time, season after season and allow guests to conveniently reload tickets online for best pricing while avoiding the ticket lines.
How does it work? The J Card uses RFID technology to notify gates at each base lift to open when you approach. This eliminates the need for you or the lift operator to scan your ticket. Simply place your J Card in an empty torso pocket and the gate will open as long as you have days loaded onto the card. If you don't have any days remaining on your card you can load more days at any time either online or at a ticket window.
J Card FAQ
Basics of RFID Technology
Q: Why are we using RFID technology, AKA the J Card?
Answer:There are many guest benefits to RFID technology. First and foremost it gives hands-free access to our lifts. Once you have the J Card you can reload additional days online eliminating any stopping at the ticket window. Once you have received a reloadable J Card, you will be able to reload the card online at any time of day, without having to wait in any ticket lines. The reloadable J Card will last multiple seasons, this way you can simply purchase/reload your ticket or pass and use it season after season. So don't throw it away.
Q: What is RFID?
Answer: RFID is a small chip and antenna integrated into your J Card or season pass. When you pass through the lift line and go through the new RFID gates, this chip will register and open the access gate automatically. If you have skier days loaded onto your card the gates will open with ease just by letting the gate read your card as you approach it.
Q:: What is a J Card?
Answer: The J Card replaced the traditional lift ticket and has a small RFID chip integrated into the card. The same chip will also be integrated into season pass products. When you pass through the lift line, the chip will register and open the lift access gate automatically. All guests loading the lift will need either a J Card or a season pass.
Q::Where should I carry my J Card?
Answer: You can wear the Pass/J Card anywhere on your person within what we call the ‘strike zone'. Similar to baseball, this is anywhere between your shoulders and knees. You do not need to remove the access card from your pocket for scanning. PLEASE keep the Pass/JCard away from credit cards, cell phones, iPods, aluminum gum wrappers, avalanche beacons and all other electronic devices that may interfere with signal transmission. (Many winter jackets have a small pocket or sleeve in the arm of the jacket or around the waistline. These pockets are specifically designed for RFID cards.)
Q: How widely used is RFID technology?
Answer:RFID technology is used in wide variety of industries and applications. Recently, RFID has been added to some state's drivers licenses and passports as a cross border travel document to denote citizenship and identity. Your automobile almost certainly has an immobilizer to prevent it from being stolen. RFID has also been used extensively in toll collection, inventory control, building security, and library systems.
Q:Can RFID be read by satellites?
Answer:No. Because of the short read ranges of RFID and the huge amount of power that would be required to broadcast from a satellite in order to pick up information on each RFID tag, satellite reading is not practical nor is it possible.
Proper Usage of Your J Card
Q:Are passes and J Cards transferrable?
Answer:No, as always, passes and tickets are not transferable. The lift attendants will see your picture (for passholders) as you pass through the gates. Actually, RFID gates have proven to reduce fraudulent use of lift passes.
Q: Can I punch a hole in my RFID/ J Card?
Answer: The card has an antenna embedded that surrounds the embedded RFID chip and any damage to the surrounding antenna will render the card inactive. We will have a pre-punched hole in Season Passes this year, however, J Cards will not have a hole. Do NOT punch a hole in the J Card yourself. Any card that is damaged by you will be charged a replacement fee.
Will RFID Interfere With Other Electronics
Q: Will RFID technology interfere with my wireless technology such as avalanche beacons?
Answer: The radio frequencies used by RFID are assigned by regulatory agencies around the world to help ensure that no interference occurs. Avalanche beacons operate on 457kHz whereas the our SKIDATA readers are on the 13 MHz frequency, so no there is interference between the two.
Q:Can a magnet destroy an RFID tag?
Answer: No. The chip information is not stored magnetically. Use of a magnet or other erasing devices has no effect whatsoever on the chip.
Q:What about pacemakers?
Answer:JHMR Skidata lift access system is CE certified and complies with all standards. It was found that with the proper use of Skidata devices there is no danger for persons using pacemakers when passing hands free entry systems at the lift. However, for general reasons of precaution and compliance with the general requirements applicable, the general recommendations for using electromagnetic units should be observed and the following rules should be adhered to:
Guests with pacemakers should not wear their lift access media cards near the heart when passing through the gate and a distance of 8 to 12 inches should be observed in the case of queues and while passing through the gate.
If you prefer not to pass through the gate, please alert our validation staff at the lift and you will be given alternative direction for lift access.
Q:What happens if you accidentally wash clothing, or place it in a dryer with your J Card inside
Answer:We do not recommend washing or drying a garment with the J Card in it. The heat and moisture used in washers and dryers could ruin your J Card. We recommend removing your J Card from your garments before you wash them.
Privacy and Data Collection
Q: Can RFID be used to access my personal information?
Answer: Each unique RFID tag contains a multiple digit number randomly associated with a user profile. This profile is kept as a secure component of our point of sale system and user database. In accordance with privacy laws, your personal information is not shared with any third parties without your consent and you have access online via the eStore to check and update your preferences.
Q:What information is stored on Pass/J Card RFID cards?
Answer:Each RFID tag physically contains only the randomly generated number associated with each unique user profile. No personal or additional information is stored on individual RFID tags.
Q:If I buy a two-day lift ticket, does it have to be used consecutive days?
Answer: No, every multi-day JCard includes two 'off' days available, and days do not have to be used consecutively. The 'start' date for your JCard will begin your time period. For example, a 2 day lift ticket can be utilized within a 4 day period.
Q:Did JHMR eliminate liftie jobs by installing the RFID system?
Answer: No, we simply replaced the hand held scanner with RFID gates. We will have a staff of Gate Attendants to provide guest service at the gates, similar to the employees who scanned in previous years. Staffing levels will remain the same.
Q:I've seen scanning at other resorts, is RFID better?
Answer:RFID and bar code scanning achieve the same goals through different means. Bar codes require line of sight so that that each ticket or pass can be read by a hand scanner. RFID tags are read by an antenna on our RFID lift access gates. This means you can keep your card in your pocket and do not have to show your pass/card/ticket each time you load the lift
Q:Are there any other concerns associated with RFID
Answer:JHMR is employing Passive RFID technology which does not radiate any RF energy, but simply reflects it. As a result, the passive RFID tags used at JHMR do not contribute any additional RF energy into the surrounding environment.