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Season Pass FAQ

PURCHASING INFORMATION

Can I purchase my pass online?

Yes, all passes including the 7 Plus & 10 Plus Passes are available to purchase online.  Go to http://www.jacksonhole.com/season-pass.html and follow Buy Now link.  You may upload a picture, use one from past seasons, or get a new picture taken at the Season Pass office at the time of pick up.

Can I purchase a pass by email, mail or phone?

Yes, order must be received prior to the last day of the pricing season in order to qualify for pricing.          
EMAIL:          seasonpass@jacksonhole.com
MAIL: Season Pass Office
Jackson Hole Mountain Resort
PO Box 290
Teton Village, WY  83025
PHONE:  (307) 739-2640 for assistance.

How do you determine the appropriate age category for pass purchases?

In order to receive age-associated passes, you must be the specified age on opening day November 24, 2016: 
Senior – 65 and over.  ID required
Junior –Ages 6 to 14
High School Students-  Ages 15-18 and full time high school student.   School ID required

How do I get a ticket for my 5 or Under Child?

Complimentary daily tickets can be loaded onto a $5 J Card at any JHMR ticket window.  If you would prefer the convenience of a Season Pass, you can purchase one for $25.

What are the requirements for purchasing the college pass?

The College Student:
• Must be enrolled full time (12 credits for undergrad, 9 credits for grad) during the 2016/2017 ski season.
• Available online at www.jacksonhole.com or in person at JHMR
• Parents may purchase for student online or at JHMR

Student must pick up pass in person and present the following:
1. Government issued ID (driver’s license, passport)
2. Current Student ID
3. Official letter from Registrar or paid tuition statement indicating full time status for current ski season.

What are the requirements for purchasing the Student pass?

The Student:
  • Must be in High School and show proof of school enrollment.
  • Must show proof of being between the ages of 15 to 18 years on Opening Day, November 24, 2016
  • Must have a new photo taken each year.
  • Student passes must be picked up at the Season Pass Office.

How can I give a season pass as a gift?

Passes for family members can be purchased online or by phone.  Please call the Season Pass Office to purchase passes for non-family members. 
Alternately, you can purchase a gift card of Mountain Money online or at the Season Pass office.   These can be used at various JHMR locations including the Ticket Office, Mountain Sports School, Retail and Rental, and Dining Services.


RFID

What is RFID? 

Implemented in Winter 2014, JHMR utilizes RFID (Radio Frequency ID) lift technology to get you on the slopes faster and with less hassle. The new “smart card” technology is also resort charge enabled, so you can attach your credit card for convenient charging capabilities at all resort locations. (Sign up online or at the Season Pass office)  Please visit http://www.jacksonhole.com/j-card-information.html for more information.

MOUNTAIN COLLECTIVE

What is the Mountain Collective Pass?

The Mountain Collective™ is an unprecedented collaboration between the world’s best independent resorts.  Purchases are made through the Liftopia website http://mountaincollective.com/ 

MC Pass purchasers receive 2 free days at these twelve Partner Resorts plus 50% off single day window rates for additional days:
Alta/Snowbird, Aspen/Snowmass, Jackson Hole, Lake Louise/ Sunshine Village, Mammoth Mountain , Squaw Valley/Alpine Meadows, Whistler/Blackcomb, Sun Valley, Stowe, Taos, and Thredbo.    

MC Passholders also receive 2 free days of skiing or riding at the following Affliate resorts:
Chamonix, Hakuba Valley and Valle Nevado

What benefit do I receive as a JHMR Grand Pass holder?

Grand Pass purchasers can purchase unlimited 50% off 1-day in-resort rate lift tickets at our Mountain Collective Partners and up to five 50% off lift tickets at our affiliate resorts.    Discounted lift tickets are for the passholder only and are nontransferable.  There are no blackout dates and only 1 ticket may be purchased per day.  Qualified passholders will need to present their season pass and photo ID to receive their discounted tickets.  The 50% off lift tickets are based on the age group of the passholder. 


PASS PHOTOS

Will I be able to use last year’s photo for this year’s pass?

Yes, Adults and Seniors can use last season’s photos.   However, photos more than five years old must be updated.  Children, Youth and College Pass photos must be updated each year.  A new picture can be taken at the Season Pass office or you may upload your own.

What are the requirements for uploaded photos?

  • Sorry no hats, helmets or sunglasses.
  • Photo should be .jpg format 400 x 400 pixels.
  • The photo should be of passport quality, with the head filling the center and majority of the photo.
  • It should show a clear view of the face looking straight towards the camera.
  • Photos that do not fulfill these requirements may delay fulfillment. 
  • Please call the Season Pass office at (307)739-2640 if you have any questions or need assistance uploading your photo.

Why can’t I wear a hat or helmet, or make a funny face for the photo?

To better protect you against fraudulent use of your pass, JHMR personnel must have a clear identifiable photo of your face.

I don't like my picture.  Can I get a new photo taken?

Season pass holders who have already been issued their passes can have their photo retaken and the pass reissued for $25.

PASS FULFILLMENT

Can I wait until the last minute to pick up my pass?

A: Yes, but we strongly discourage this!   Lines can be long (up to 1 hour at times!) the day before we open and on Opening Day so please plan ahead!

Can my pass be mailed to me?

Yes, all passes with the exception of College and High School Passes can be sent to United States addresses. We cannot mail passes to foreign addresses.  

Where is the Season Pass office located and what are the hours?

The office is located in the Aerial Tram building, to the right of the Clock Tower. 
Our normal office hours are:

8/1 - 9/30 9am - 5pm; 7 days a week
10/1 - 11/14 10am - 4pm; Closed on Sundays and Mondays
11/15 - 4/9 8am - 5pm; 7 days a week

What is the Hoback Happy Hour?

It returns for the 2016/2017 Season:  Pickup (and/or purchase) your season pass at Hoback Sports between August 25, 2016 and August 31, 2016, 11AM to 7 PM and receive a one-time 20% off RETAIL purchase for Hoback Sports. OR buy online and select "Hoback Sports Pick Up" as your delivery option, then pick up your pass at Hoback Sports during the Happy Hours promotion period to receive a one time 20% off RETAIL PURCHASE for Hoback Sports. Discount must be used by August 31st, 2017.  Offer excludes 2017 Model Year Bikes.  See http://www.jacksonhole.com/hoback-happy-hours.html for more information.


PASS BENEFITS

What are the benefits of purchasing a Grand Pass or Plus Pass?

Please see http://www.jacksonhole.com/season-pass.html for benefit information.

What is Resort Charge?

Resort Charge is an added convenience which allows pass holders to attach a credit card to your season pass.   Your pass can then be used at JHMR Ticketing, Mountain Sports School, Rental, Retail and Dining facilities to charge to your card.  

What is Mountain Money?

Mountain Money is a Jackson Hole Mountain Resort gift card that can be purchased in any dollar increment. They are great to use as gifts or to give to your kids for extra spending money on the slopes.


THE UNEXPECTED

What happens if someone else uses my pass?

Season Passes are NON-TRANSFERABLE and NON-REFUNDABLE.   Use of pass by anyone other than passholder is considered theft of service in Wyoming (§ 6-3-408) and may subject individuals to arrest and criminal prosecution.  If your Pass or the accompanying ticket is used by anyone other than yourself, your pass will be revoked for the remainder of the season and you will not be issued a refund. The purchase of a JHMR Pass or tickets may be restricted in subsequent seasons.

What can I do if I forgot my pass?

Passholder may purchase a $5 J Card as a daily replacement ticket or pay the $25 replacement fee to obtain a new pass.

Can I get a refund?

Refunds are issued when injury restricts skiing for a minimum of 1 month of the season.  In such cases a refund will be issued only after the Pass is turned in with an original medical note signed by a physician, stating the expected length of recovery.  The amount of refund will be pro-rated based upon date and/or usage, less an administrative fee.
A request for a refund must be received by the Ticket Office within 30 days of the injury and by April 9, 2017.   Documents can be emailed to seasonpass@jacksonhole.com, or mailed to Ticketing Services, Jackson Hole Mountain Resort, PO Box 290, Teton Village, WY  83025.  For additional information, please email seasonpass@jacksonhole.com or call 307-739-2640.

What happens if the lifts are shut down due to weather-related issues?

In rare cases that major lifts are shut, the JHMR Snow check policy may become effective.   Refunds are not given, however depending on which pass is affected and the policy for that day, a ski day may be credited to your pass.   Snowchecks are not given for Grand Passes.  Please bring your pass to the Season Pass office or call (307)739-2640 for more information.

What if my pass is damaged?

Passes damaged due to normal usage will be replaced at no charge. Other damage will result in a $25 replacement fee. Do not punch an additional hole in your pass as doing so will damage the RFID antenna.

What if I lose my pass?

Please report lost pass to the Season Pass office as soon as possible.  You are liable for any misuse while the pass is not in your possession unless you have already reported your Pass lost/stolen prior to the misuse.   Lost passes can be replaced immediately for a nonrefundable $25 administrative fee. 
Are you willing to wait?  About 50% of lost passes are turned into the ticket office within 24 hours. 


COMMUNICATION

Why do you ask for my email address?

We communicate with pass holders by email and through the website. In order for you to receive the most up to date information and to expedite the pass fulfillment process, we must have your email address.

How can I keep informed about special JHMR offers?

By providing us with your email address, you will be informed of special season pass holder discounts and offers, the mid-winter season and other great information! 

How can I get additional help?

Our normal office hours are:

8/1 - 9/30 9am - 5pm; 7 days a week
10/1 - 11/14 10am - 4pm; Closed on Sundays and Mondays
11/15 - 4/9 8am - 5pm; 7 days a week

For Season Pass and ticketing questions, please call (307)739-2640 or email seasonpass@jacksonhole.com.

For resort-wide information, please call (307)739-2654 or email customerservice@jacksonhole.com
You can also look for the LIVE CHAT button on our website www.jacksonhole.com